Orders

Shipping

Returns

Have a question that we missed or need more information? Email us!

Need to talk things over with a member of our team? Give us a call at:

Jelinek Cork

Do you have questions about an order you have placed, our shipping policy, or how to make a return? Find out more!

📦 Orders, Shipping & Returns

Why does it not feel sealed once the sealant is applied?

Do I need to reapply sealant?

Will AquaCork be hot on my feet?

How does AquaCork stand up to staining liquids?

AquaCork

Can I install cork flooring over porcelain tile?

Can glue down flooring have a self adhesive backing?

Can I put QuietCork under rubber cork flooring

Can I install cork flooring over radiant heat?

Do you have any installation instructions for floating flooring?

Do you have installation instructions for glue down flooring?

Is cork flooring suitable for use in a gym?

Can I apply a color stain to my cork floor?

Can cork flooring be installed in a bathroom?

Can cork flooring be installed over stone flooring?

Is cork flooring suitable for a concrete basement slab?

Can rubber cork flooring be installed over radiant heat flooring?

Can Rubber Cork flooring be used in outdoor living spaces?

Can cork flooring be installed in a dry climate?

Should I purchase more flooring than my calculations?

Cork Flooring

Can mosaic tiles be used on a shower floor?

What grout should I use with the cork mosaic flooring?

Can cork mosaic tiles be used outdoors?

Cork Mosaic Tile

Are your cork rolls and sheets FSC certified?

Can cork rolls and sheets be painted or stained?

Do you carry exterior cork sheets or cladding?

Can expanded insulation cork be used under a concrete slab?

Can Expanded Insulation Cork be Plastered?

What is the R-Value for cork?

What is the stable operating temperature of insulation cork?

Cork Rolls & Sheets

How long is cork spray good after opened?

Cork Spray

Can cork wall tiles be installed over ceramic tiles?

Can cork wall tiles be installed around electric fireplaces?

Can I use wallpaper glue rather than contact cement on cork wall tiles?

Can cork be installed behind a stove as a backsplash?

What is a PSA backing?

Are cork wall tiles with PSA backing removable?

What should I do if the product I received does not adhere to the wall or surfaces properly?

Do you have installation instructions for cork wall tiles?

Do cork wall tiles change color in UV light?

Can cork wall and ceiling tiles be used as a bulletin board?

How much extra cork wall covering should I order?

Cork Wall and Ceiling Tiles

What is the lead time for custom shrink caps?

If my shrink cap has a horizontal tear tab, where should the tear tab sit?

What colors are available for horizontal tear tabs on custom shrink caps?

How do I select the right size shrink cap for my bottle?

What are the custom shrink cap size limitations?

Are there limitations on the number of printed colors for a custom shrink cap order?

Do you have application recommendations for shrink caps?

Can we print on the top of a closed cap custom shrink cap?

Can I get preproduction samples for custom shrink caps?

Can these shrink caps be used on an automated bottling line?

What are your file requirements for custom shrink cap art files?

Shrink Caps

Are there other types of wine corks?

Where do wine corks come from?

What is a natural wine cork?

What are agglomerate (agglo) wine corks?

How are champagne corks different?

What type of stopper will best fit my bottle?

Can I get a custom designed stopper?

Are there any price breaks for specific order quantities?

What is the minimum order I can place?

What are the lead times for ordering stoppers?

How does high heat affect the performance of cork (including synthetic) stoppers after bottling?

Is there an official standard for sizing tapered cork stoppers?

What grade are your tapered corks?

Stoppers and Closures

Can cork be used as a cutting mat?

How many liters are in 1kg of granulated cork?

Can I fiberglass over cork?

Can you adhere cork rolls, sheets or wall tiles to concrete block?

Do you have ASTM, IIC, ISO or other certified testing results available for your products?

Can I order samples?

What are the ideal storage conditions for cork?

Can I see your products in stores?

Do you accept used wine corks?

Can cork tiles be used as a tabletop?

Does expanded insulation cork off gas a smell?

Can granulated cork be used as a dirt substitute in stage productions?

Can cork be used on a paddle board?

Do your products contain formaldehyde?

Other

❓Product Information

How can I clean grease splatters off my cork wall or floor tiles?

How can I repair scratches on my cork flooring.

Maintenance

Does contact cement need to be completely dry before applying the tiles?

Can QuietCork rolls and sheets be installed under carpet?

Can I use an adhesive other than contact adhesive (also known as contact cement) to install cork flooring or wall tiles?

What type of glue should I use to install insulation cork panels?

What is acceptable moisture content of the subfloor for floating cork flooring?

Do you have a recommended polyurethane for cork flooring?

Can I install cork wall tiles with nails?

Should I use tape on my glue down wall tiles during installation?

How long should cork wall and floor tiles acclimatize before installation?

Can contact adhesive be used in vn and camper installations?

How can cork be cut?

Installation

🛠️ Installation and Maintenance

I’m trying to log into corkstore.com and it won’t accept my password even after I reset my password.

Do I need to create an account to checkout on corkstore.com or corkstore.ca?

What are the benefits of creating an account on corkstore.com or corkstore.ca?

I called in for a quote however I haven't confirmed my order yet by submitting a payment. How do I do this?

I placed an order online but checked out as a Guest. I now want to create an account. Can my order be moved so it is under my account?

I have two accounts, can they be merged?

💻 Online Login & Navigation

I am having problems submitting my order online. What should I do?

Can I place my order by phone?

How can I track my order?

What does a backorded item mean?

What forms of payment do you accept?

Can I change my order after it has been placed?

How can I update my address on an order I placed?

What is my order status?

I am in the US, can I order in US dollars?

I am in Canada, can I order in Canadian dollars?

I am ordering cork from the UK. Can I order from this site?

I do not have a credit card. How can I purchase cork from you?

How can I confirm that my order was placed?

I am missing an item or items in my order. What should I do?

I received the incorrect item in my order. What should I do?

Do you offer pickup?

How long does it take to ship my order?

Do you offer expedited shipping?

What should I do if my item arrives damaged?

What should I do if my package goes missing?

How do you ship packages?

Do you ship internationally?

How long does delivery take?

My order says it was delayed in transit. When can I expect it to arrive?

Can I cancel my order?

How can I return my order?

Can I exchange my order?

What is your return policy?

I didn't use all the tiles that I ordered. Can I return the extra?

I am tax exempt, how do I remove sales tax from my orders?

Who can create a wholesale account?

What do I need to set up a wholesale account?

How do I set up a wholesale account?

Do you offer terms?

Do you offer free sample packs to wholesale accounts?

Do you offer bulk pricing?

Can I customize a product I am ordering for wholesale?

Wholesale Accounts

Who can create a trade account?

What do I need to set up a trade account?

How do I set up a trade account?

Do you offer free sample packs to trade accounts?

Can I customize a product I am ordering on my trade account?

Trade Accounts

Who can create a retailer account?

What do I need to set up a retailer account?

How do I become a retailer?

Do you offer custom products for retailers?

Retailer Accounts

📇 Wholesale & Trade

When was Jelinek Cork founded?

Where was Jelinek Cork founded?

Where is Jelinek Cork located today?

How does Jelinek Cork ensure social and environmental responsibility in its operations?