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Jelinek Cork logo

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How long does it take to ship my order?

This depends. If the product is in stock, we strive to have your order shipped within 10 days of receiving your order (it's usually much quicker).

Do you offer expedited shipping?

We do offer expedited shipping options. Contact us at [email protected] or 1-800-959-0995 for rates.

What should I do if my item arrives damaged?

If your order arrives damaged, please contact us at [email protected] and include photos of your damaged item and the box it arrived in!

What should I do if my package goes missing?

If your package goes missing, please check with your neighbors and, if possible, your mail carrier. Occasionally, the carrier places packages in unusual places. If you still cannot find your package, please contact us, and we will reach out to the ca

How do you ship packages?

We ship most packages with UPS Ground. If you have placed a larger order, it may be shipped on a pallet and shipped LTL. If this is the case, we will contact you to confirm the shipping method.

Do you ship internationally?

Yes. We ship worldwide; we also have country-specific websites for Canada and the UK.

How long does delivery take?

We cannot guarantee standard shipping times; however, we ship orders with UPS Ground which has a typical delivery time for the continental US and Canada of 7-10 days.

My order says it was delayed in transit. When can I expect it to arrive?

Occasionally, there will be delays with the shipping carrier. We typically ship with UPS, which has a standard ground delivery time of 5-10 days within the continental US and Canada. As the shipper, we do not have any additional information from the