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Can I cancel my order?

If you would like to cancel your order, please contact us by email or phone. As long as your order hasn't shipped, we can cancel and refund it.

How can I return my order?

If you would like to return your order, please contact us by phone or email. There is a 15% restocking fee for returns, which will be deducted from your refund. No returns will be accepted without a Return Authorization number, which must be generate

Can I exchange my order?

At this time, we do not offer direct exchanges. If you would like to exchange your order, please follow the process of returning an order and then place a new order.

What is your return policy?

Return-eligible items must have a return authorization (provided by Jelinek Cork) and be returned within 30 days of delivery. Custom and used items are not eligible for return. All returns are subject to a 15% restocking fee deducted from the order r

I didn't use all the tiles that I ordered. Can I return the extra?

If your order still falls within our return window, you can return unused packs! Please note we are not able to accept partial packs for returns. Read our full return policy here.