Orders

I am having problems submitting my order online. What should I do?

We want the order process to be simple and easy for you. If you have any issues submitting your order online, please contact us either via phone at 1-800-959-0995 or email us at [email protected], and we will help you process your order.

Can I place my order by phone?

Of course. If you are calling from the USA or Canada, call us toll-free at: 1-800-959-0995. If International, you can reach us via +1-905-827-4666.

How can I track my order?

When your order ships, you will receive an email with a tracking link. If you have an account, you can also log in to view your tracking information.

What does a backorded item mean?

If an item is backordered, it is not currently in stock. You can still place an order for a backordered item and your order will ship when the item is back in stock.

What forms of payment do you accept?

On corkstore.com, we accept Visa, MasterCard, and American Express. We also accept PayPal. On corkstore.ca, we accept Visa, MasterCard and PayPal. For other methods of payment, such as ACH or check, please call us at 1-800-959-0995 or email us at cor

Can I change my order after it has been placed?

If you need to change or update your order, please contact us as soon as possible, and if possible, we will update it. If your order has already been packed or shipped, we will not be able to update your order.

How can I update my address on an order I placed?

If you need to update your address, please contact us as soon as possible. We can update your shipping address as long as your order has not already shipped.

What is my order status?

If you have an account, you can log into it to see the status of your order in addition to email updates. If you checked out as a guest, you will get status updates sent to the email you used at checkout. If you have any questions or concerns, please

I am in the US, can I order in US dollars?

Yes. If you are in the US, please order from https://www.corkstore.com. This site is in US dollars.

I am in Canada, can I order in Canadian dollars?

You can. Please order from www.corkstore.ca. This site is in Candian Dollars.

I am ordering cork from the UK. Can I order from this site?

If you are placing an order from the UK, please order from our UK site: www.corkstore.co.uk.

I do not have a credit card. How can I purchase cork from you?

You can pay via PayPal online. We also accept checks. Please give us a call at 1-800-959-0995 or email us at [email protected], and we'll walk you through the process to purchase via check and place your order.

How can I confirm that my order was placed?

When an order is placed, we send an automated order confirmation email to the email you used at checkout. This email should arrive within 15-30 minutes; if you do not see the email, please check your spam folder. If you do not receive the email and w

I am missing an item or items in my order. What should I do?

We apologize for the inconvenience if you did not receive your complete order. There are a couple of reasons why this might have happened. Reason 1: Your order shipped in multiple boxes. Sometimes, when an order is shipped in multiple boxes, the boxe

I received the incorrect item in my order. What should I do?

We apologize for the inconvenience if you did not receive your correct order. Please reach out to us at [email protected] and we will work with you to correct this mistake.

Do you offer pickup?

Depending on your location and the products you order, a pickup appointment may be available. Please contact us at [email protected] to see if pick-up is available for your order. If pick-up is available, have your order number ready when you come to