Orders

I am having problems submitting my order online. What should I do?

We want the order process to be simple and easy for you. If you have any issues submitting your order online, please let us know, and we will help you process your order.

Can I place my order by phone?

Of course. If you are calling from the USA or Canada, call us toll-free at: 1-800-959-0995. If International, you can reach us via +1-905-827-4666.

How can I track my order?

When your order ships, you will receive an email with a tracking link. If you have an account, you can also log in to view your tracking information.

What does a backorded item mean?

If an item is backordered, it is not currently in stock. You can still place an order for a backordered item and your order will ship when the item is back in stock.

What forms of payment do you accept?

On corkstore.com, we accept Visa, MasterCard, and American Express. We also accept PayPal. On corkstore.ca, we accept Visa, MasterCard and PayPal. Please let us know if you are interested in other forms of payment, such as ACH or check, and we will a

Can I change my order after it has been placed?

If you need to change or update your order, please contact us as soon as possible, and if possible, we will update it. If your order has already been packed or shipped, we will not be able to update your order.

How can I update my address on an order I placed?

If you need to update your address, please contact us as soon as possible. We can update your shipping address as long as your order has not already shipped.

What is my order status?

If you have an account, you can log into it to see the status of your order in addition to email updates. If you checked out as a guest, you will get status updates sent to the email you used at checkout. If you have any questions or concerns, please

I am in the US, can I order in US dollars?

Yes. If you are in the US, please order from corkstore.com. This site is in US dollars.

I am in Canada, can I order in Canadian dollars?

You can. Please order from www.corkstore.ca. This site is in Candian Dollars.

I am ordering cork from the UK. Can I order from this site?

If you are placing an order from the UK, please order from our UK site: www.corkstore.co.uk.

I do not have a credit card. How can I purchase cork from you?

You can pay via PayPal online. If you wish to pay through another form of payment, such as by check, let us know, and we'll walk you through the process of purchasing via check and placing your order.

How can I confirm that my order was placed?

When an order is placed, we send an automated order confirmation email to the email you used at checkout. This email should arrive within 15-30 minutes; if you do not see the email, please check your spam folder. If you have not received an email con

I am missing an item or items in my order. What should I do?

We apologize for the inconvenience if you did not receive your complete order. There are a couple of reasons why this might have happened. Reason 1: Your order shipped in multiple boxes.Sometimes, when an order is shipped in multiple boxes, the boxes

I received the incorrect item in my order. What should I do?

We apologize for the inconvenience if you did not receive your correct order. Please let us know and provide your order number, and we will work with you to get you the correct item.

Do you offer pickup?

Depending on your location and the products you order, a pick-up appointment may be available. If you are interested in picking up your order, please let us know, and we will confirm if pick-up is available for your order. If pick-up is available, ha