What Is Your Return Policy? | Jelinek Cork Canada

What is Jelinek Cork's return policy?

Essential line products that have not been used or modified may be returned, subject to the following conditions:

Eligibility:
  1. Only unused, unmodified essential line products are eligible for return.
  2. Non-stock, custom-made, or modified products cannot be returned.
Return Process:
  1. Prior written approval and authorization from Jelinek Cork is required before returning any product.
  2. An RMA (Return Merchandise Authorization) number must be obtained from Jelinek Cork before returning any item. Please contact us to receive your RMA number.
  3. The RMA number must be clearly marked on the outside of the return carton.
  4. Products must be returned within 30 days of the date of delivery.
  5. Canadian customers, please return your order to: Jelinek Cork Group, 2260 Speers Road, Oakville, ON L6L 2X8
Charges:
  1. A 15% restocking charge applies to all approved returns.
  2. Return freight costs are the responsibility of the buyer unless otherwise stated by Jelinek Cork.
Processing Time:
  1. Returns may take up to 45 days to process once received.
  2. Refunds will be issued to your original payment method upon completion of the return process.
If you would like to initiate a return or request an RMA number, please contact us or submit a ticket below.

    • Related Articles

    • What is Jelinek Cork's order cancellation policy?

      Cancellation terms vary depending on the type and status of your order at the time of the cancellation request. Non-stock or customized products may be subject to a higher cancellation charge, depending upon the portion of the product completed at ...

    • How do I return a damaged item to Jelinek Cork?

      If you have received a damaged or defective item, please follow the steps below. Prior approval from Jelinek Cork is required before returning any product. How to Initiate a Damaged Item Return: Contact us with a clear explanation of the issue, ...

    • Is cork insulation REACH and RoHS compliant?

      Jelinek Cork insulation material (semi-rigid and expanded cork) is a natural material. It is produced by heating cork granules with steam, which causes the cork to expand and release its natural resin (suberin). This natural binder allows the ...

    • Can Rubber Cork flooring be used in outdoor living spaces?

      No, Jelinek rubber cork flooring is not suitable for outdoor installation. It is designed for indoor use in spaces that are fully enclosed, weather-tight, and maintain a consistent temperature. In these controlled environments, rubber cork flooring ...

    • Do cork wall tiles change color in UV light?

      Yes, cork wall and floor tiles, as a natural product, may change color over time when exposed to natural light. Noticable fading may occur over several months to several years, depending on the duration and intensity of sun exposure. Cork will tend ...