What is Jelinek Cork's order cancellation policy?
Cancellation terms vary depending on the type and status of your order at the time of the cancellation request. Non-stock or customized products may be subject to a higher cancellation charge, depending upon the portion of the product completed at the time of cancellation.
In-Stock Orders:
- In-stock orders can be canceled at any time before a shipping label is created.
- Once a label has been created and tracking has been added to your order, we are unable to cancel it.
Pre-Orders:
- If you cancel before the stated lead time, you will receive a 90% refund.
- If the order has not shipped within the stated lead time, you may cancel for a full refund.
Custom Orders:
- If production against an agreement and/or order had already begun at the time of cancellation, you may be liable for the portion of the order completed at that time. This may include machine time and setup costs, raw materials, and/or partially or fully completed products. The exact charges, if any, will be determined by Jelinek Cork and invoiced accordingly.
If you would like to request a cancellation or have questions about your specific order, please contact us as early as possible.
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