Can I Make Changes to My Order? | Jelinek Cork USA

Can I make changes to my order after it has been placed?

Order change terms vary depending on the type and status of your order at the time of the request.

In-Stock Orders:

  • In-stock orders can be changed at any time until a shipping label has been created.
  • Once a label has been created and tracking has been added to your order, we are unable to make changes.
  • If an order change results in a lower order value, the difference will be refunded to your original payment method.
  • If an order change results in a higher order value, a payment link will be sent via email.

Production and Custom Orders: Changes to quantity, drawings, designs, or specifications for products that are ordered but not yet in production must be submitted to Jelinek Cork in writing. Upon receipt of your request, we will inform you of any adjustments to price, delivery schedules, or other terms resulting from the requested changes before incorporating them into production.

  • Custom orders can be changed at any time until production has begun; changes to a custom order may result in an extended lead time or additional setup fees.
  • Changes to a drawing, design, or specifications for a custom order will result in a new proof being created for your approval.
  • If an order change results in a lower order value, the difference will be refunded to your original payment method.
  • If an order change results in a higher order value, a payment link will be sent via email.

If you need to request a change to your order, please contact us as early as possible to limit any delays and avoid additional charges.